Skip to content

Accessibility statement

This website is run by Islington Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to: 

  • change colours, contrast levels, and fonts 

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible: 

  • the text will not reflow in a single column when you change the size of the browser window on some pages
  • you cannot modify the line height or spacing of text 
  • most older PDF documents are not fully accessible to screen reader software 
  • some of our online forms are difficult to navigate using just a keyboard 
  • you cannot skip to the main content when using a screen reader 

How to request content in a different format 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

We’ll consider your request and get back to you in 10 working days. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are D/deaf, hearing impaired, or have a speech impediment. 

Islington Council’s Customer Centre and the Town Hall have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. 

Technical information about this website’s accessibility 

Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

  • On some pages we have adjacent links that point to the same destination, this fails WCAG 2.0 AA success criterion 1.1.1. 
  • Not all of our images and media have alternative text, this fails WCAG 2.0 A success criterion 1.1.1.  
  • Not all of our tables have headings, this fails WCAG 2.0 A success criterion 1.3.1. 
  • Some of our pop-ups don’t have labels so can’t be read by screen readers, this fails WCAG 2.0 A success criterion 1.3.1. 
  • Not all form fields are correctly structured, which may make it more difficult for screenreaders to explain their purpose or browsers to help the user complete them. This fails WCAG AA success criterion 1.3.5.  
  • Users are not able to quickly skip content. This fails the WCAG A 2.4.1 success criterion 1.1.1 (non-text content). We plan to address this by end of April 2021. 
  • A few of our links within text use the same words but go to different destinations. This fails WCAG 2 success criterion 2.4.4.   
  • Not all controls change appearance when selected, this fails WCAG 2.0 AA success criterion 2.4.7 We plan to address this by April 2021.  
  • We have some duplicate IDs on our pages, this fails WCAG 2.0 success criterion 4.1.1. We plan to address this by April 2021.  

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  

Any new PDFs or Word documents we publish will meet accessibility standards.

Content on an extranet

Most of our content is contained within a restricted extranet (you need to log-in to access it) and the accessibility regulations do not require us to update extranets published before 23 September 2019, until they undergo a substantial revision.

All new content will meet accessibility standards.

Preparation of this accessibility statement 

This statement was prepared on 14 December 2020. It was last reviewed on 3 March 2021.

This website was last tested on 14 December 2020.